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Reputation Management

10 03, 2017

5 Yelp Marketing Tips for Small Business Owners

By |2017-03-10T19:13:13-05:00March 10th, 2017|

Our digital marketing agency in Toronto which specializes in online reputation management has come up with 5 tips to help you successfully promote your small business on Yelp. If you are a small business owner who markets products and services to consumers rather than businesses, then you really should consider registering an account with Yelp.

7 05, 2015

5 Reliable Review Sites For Crowdsourcing

By |2015-05-07T15:39:44-04:00May 7th, 2015|

Online crowdsourcing is very real and one of the most important aspects of Online Reputation Management and Digital Marketing. When it comes to making a decision about hiring a contractor or finding the best ”sushi” restaurant in the city, there are many message boards and listservs online that are trustworthy and that you can turn

17 11, 2014

Top 10 Ridiculous Public Relations Blunders of All Time

By |2014-11-17T23:32:43-05:00November 17th, 2014|

The aim of public relations is to depict your business in the best way possible. This can range from establishing yourself in the market to doing damage control. Unlike advertising, your goal is not to pay for space in the media but to persuade the media to take an interest in your business and to

22 10, 2014

Is Online Reputation Management Dead?

By |2014-10-22T14:53:02-04:00October 22nd, 2014|

Last week, I attended a seminar on Online Reputation Management in downtown Toronto. The main discussion in the seminar was whether online reputation management is dead or not. Important reputation management figures were cited, including Don Sorensen, President of Big Blue Robot Digital Marketing Firm. I share similar sentiments as Sorenson, who argues that “online

18 08, 2014

How to Request an Online Review from a Customer

By |2014-08-18T12:00:46-04:00August 18th, 2014|

You’ve noticed that your competitors have reviews on sites like Yelp and Google+. Other than recruiting staff and friends to write reviews for you, you wonder how you can get customers if you don’t have a lot of online reviews for your business. If your sales are focused on getting traffic from online marketing, it’s

28 07, 2014

4 Reputation Management Tips for Handling Negative Reviews

By |2014-07-28T16:36:36-04:00July 28th, 2014|

You don’t have the option of pressing a delete button to eliminate negative reviews on Yelp, Google+, and Home Stars, or any other third party review sites for that matter, but you have these options:   Speedy Response: If you think you can reason with the reviewer, respond to their concerns promptly and professionally. If

23 06, 2014

Avoid Fake Reviews! – Online Reputation Management

By |2014-06-23T17:01:48-04:00June 23rd, 2014|

Even if you've never heard of it, chances are, you've seen it and read about it. Increasingly, businesses with an online presence ask their customers to write positive reviews of their products or services on sites such as Yelp, Trip Advisor, and Home Stars—sometimes even offering an incentive for doing so. Advertising and reputation management

9 05, 2014

4 Ways to Invigorate Disengaged Staff – Reputation Management

By |2014-05-09T13:34:55-04:00May 9th, 2014|

staff disengagement The longer employees stay with the company, the less likely they will be engaged with what they do. A recent study done by Bain & Company, a global reputation management company, came to this conclusion after surveying 200,000 employees in 60 countries.  They determined that the lowest levels of engagement are found among front line staff, employees who have the greatest interaction with your clients. Maintaining your status as a proactive company is not an easy task. The job entails pre-empting any possible problems and addressing them promptly, so that they will have little or no effect on you or your operational costs. But in order to do that, Digital Marketing experts advise employers to empower their employees with the requisite skills and the knowledge they need to properly identify areas of concern before they become urgent matters.