How Communications has Changed Throughout the Generations

How Communications has Changed Throughout the Generations

People of different ages behave and communicate differently. How we greet others. How we receive news. Who we define as authority. How we define respect. All these are governed by a group of norms and mores of our upbringing.

Below, we have defined several generalized generations using three variables – values, work habits, and modes of communications. We feel it is useful to understand and embrace the differences so that we can build healthier workplace environments and provide better customer service experiences. It is also important to consider these differences in our daily lives.


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There is now an age gap of more than 50 years between the oldest and youngest members in today’s workforce; as a result, several generations are forced to work with individuals they may not see eye to eye with. Conflicting ideas, stereotypes, and exposure to significantly different lifestyles have contributed to intergenerational conflicts, which are often major areas of contention in the business world.

To bridge the generational gap it’s important for us to recognize generational differences as part of life. Being conscious of a particular generation’s preferred style of communication, for example, can make a world of difference in communication and how the message is interpreted. The medium is the message!

Another solution to bridging the generational gap is mentorship. The traditional mentoring model pairs the younger generation of workers with older workers, so that the more senior employees could instill institutional knowledge and skills to the less experienced employees. However, there is another form of mentorship that is more effective these days and that is the reverse mentorship model. In this model, younger workers are able to reap the benefits of traditional mentorship, while passing on tech-savvy and multitasking skills to the older workers.

Tip of the day: The healthiest workplaces are those that treat their employees as multi-dimensional who desire to be engaged on many levels. To learn more about Reverse Mentorship and how it can help you in the business world click here.


About iRISEmedia.com:

iRISEmedia.com is a digital media agency and SEO company, specializing in Social Media and internet marketing. Our team helps clients increase their reach and profitability by developing and implementing customized and targeted online and social media marketing strategies. We service clients in Toronto, Ontario, the GTA and throughout Canada as well as globally.


generation gap


By |2014-05-13T12:35:57-04:00May 13th, 2014|

About the Author:

Alex Noudelman earned his Honours B.A. in History and Political Science in 2007 from York University in Toronto, ON. He went on to complete his Advanced Certificate in Adolescent Education in 2008 at D'Youville College and became a certified teacher in Ontario in January, 2009. He's been working in the digital marketing industry since 2010 and enjoys writing to intrigue his readers and educate them about the fundamentals. Feel free to contact Alex Noudelman if you have any questions or would like to see a specific topic covered on this iRISEmedia blog.