PissedConsumer.com is a consumer advocacy website. It is a platform for disgruntled consumers to share their unpleasant experiences (e.g., reviews, thoughts and opinions) with products and services. The website boasts more than 25 million reviews about 50,000 plus companies spanning over 100 industries. It is a fairly strong website [PR4], so if someone does publish a review about you or your business, it very well could rank on page one of Google SERPs when someone searches your company name.
Unfortunately, consumers are not the only people that post on PissedConsumer.com. Disgruntled former employees and competitors, posing as consumers, use the platform to publish false reviews with the sole purpose damaging the reputation of their former employer or industry competitor. Whether true or completely unsubstantiated, the grievances are published instantaneously and shared with major search engines.
In the following post, our online reputation management experts go over some of the frequently asked questions you may have about your PissedConsumer.com review(s). We also pose suggestions for action that you could pursue to remove the negative publicity.
How Can I Remove PissedConsumer.com Reviews?
Unfortunately the webmasters at PissedConsumers.com offer limited options for removing, flagging or editing published reviews. According to the website, should a consumer want to provide an update, they can do so below the original review. The original post DOES NOT get deleted. Alternatively, reviewers can mark the review as resolved. However, the “resolved” option is only available to reviews created by registered users.
In the rare event that the consumer would like the review deleted, they can submit a notarized letter detailing the following information:
- A statement confirming that the letter writer is the person who posted the information in question.
- A statement stating that the previously posted information was incorrect at the time of the posting.
- The URL of the post as it appears on the Pissed Consumer website.
- The letter writer’s full name, address, email address, and a signature.
- The word-for-word statement indicating that the writer is providing accurate and true information under penalty of perjury.
- A legible notary stamp.
The only other way to remove a post from PissedConsumer.com is by court order.
Can iRISEmedia Get My Reviews Removed?
PissedConsumer.com on its website claims that it does not offer users the chance to remove or edit prior postings, but that is not entirely true. Our online reputation management specialists have noticed periodic clean ups by the consumer advocacy website. Previously published reviews that have been problematic for our clients have been known to disappear. PissedConsumer.com still kept the links to the deleted reviews and the links continued to appear on SERPs. However, when we clicked on the links we noticed that problematic content was missing.
iRISEmedia has also had some success in reporting scams to PissedConsumer.com. At times a strong email communication advising of any impropriety will cause the review to disappear. PissedConsumer.com routinely scrutinizes the wording of reviews. When there is a clear violation to PissedConsumer.com terms of use, we contact PissedConsumer.com and make our pitch. Approximately 2 in 10 requests were fulfilled.
How Can I Suppress the Negative Reviews?
If you want to get rid of Pissed Consumer altogether, you are going to have to engage in a reputation management campaign.
iRISEmedia’s online reputation management strategy normally follows the following steps:
- We create positive digital content (e.g, YouTube videos, SlideShare Presentations, Blog Articles) for your website/brand and will promote it using quality backlinking and targeted social sharing. Generally, a Pissed Consumer review will take approximately4-6 months to remove. Every case is different, but once a full audit of the case is completed an estimate can usually be predicted for time required to remove.
How to Deal with Negative Results from Pissed Consumer
All reviews, whether legitimate or not, require action on your part. Responding to the review will show your prospects who are reading it that you care about your reputation and are committed to customer satisfaction. While responding to the reviews on PissedConsumer.com, you should keep in mind the following.
- Respond Right Away: Do not let the review fester for days and whatever you do not ignore it. Acknowledge the customer’s pain and let them know you are there to help directly on the website. If possible, move the conversation offline.
- Don’t Make Excuses: Regardless of whether the claims in the review are legitimate or not, it is important not to make excuses and not to attempt to explain it away. This only leads to more hurt on the part of customers and more negative perceptions from outside viewers. It is best for your comment to be proactive and explain how these types of problems will not happen in the future.
iRISEmedia | Online Reputation Management Company Toronto
iRISEmedia is a digital marketing agency that focuses on helping those in Canada and the United States with social media management, paid advertising, online reputation management and online branding. Our team helps clients manage and grow their online presence and branding to increase qualified web traffic and online leads. For your business needs or inquiries, please contact us today at 1-855-493-3622 or visit us on our website.
